Last Updated: 19 July 2025
At Nur Enterprises, we value your satisfaction and aim to deliver high-quality products. Please read our Refund & Returns Policy carefully before making a purchase.
1. Return Eligibility
- You can request a return or exchange within 3 days of receiving the product.
- Product must be in unused, original condition, with original packaging.
- Non-returnable items include:
- Damaged or used products by the customer.
- Customized products or special orders.
- Products marked as non-returnable.
2. Damaged, Defective, or Wrong Product
- If you receive a damaged, defective, or wrong item, kindly inform us within 24-48 hours of delivery with proper photo/video proof.
- After verification, we will either replace the product or provide a 100% refund.
3. Refund Process
- After your return is approved and the product is received back, your refund will be processed within 3-7 working days to your original payment method.
- Shipping charges (if any) are non-refundable, except in cases of defective or wrong product delivery.
4. Cancellation Policy
- You can cancel your order before dispatch by contacting us directly.
- Once the product is shipped, cancellation is not allowed.
5. Important Notes
- All return/refund approvals are subject to inspection of the returned product.
- Nur Enterprises reserves the right to reject refund or return requests in cases of misuse or policy violation.
Thank you for shopping with Nur Enterprises! We are committed to your satisfaction.